Contact Center

Outbound Calling

Effortlessly manage your outbound calls through our Contact Center. With this tool, your team can:

• Make direct calls to leads, customers, or partners from within the CRM platform.
• Track customer interactions, so you never miss important details from previous conversations.
• Improve customer outreach by easily organizing call lists and contacts.

Auto Dial

Save time and increase productivity with our Auto Dial feature. No need to manually dial each number—our system automates the process by:

• Dialing numbers from your call lists automatically, saving time on repetitive tasks.
• Connecting agents only to live calls, ensuring they focus on productive conversations.
• Scheduling follow-up calls effortlessly, helping you stay connected with potential leads.

Outbound Call Campaigns

Drive sales and engagement through targeted Outbound Call Campaigns. Our system allows you to:

• Create and manage large-scale outbound call campaigns within the CRM.
• Segment contact lists based on location, interest, or past interactions, ensuring each campaign reaches the right audience.
• Automate call sequences, ensuring efficient follow-up and maximum outreach.

Call Tracking

Gain complete visibility into your phone communication efforts with our Call Tracking feature. Monitor the performance and outcome of your calls by:

• Tracking inbound and outbound calls made through the platform.
• Recording calls for quality assurance and performance analysis.
• Analyzing call durations, outcomes, and customer sentiment to refine your strategy.

Reporting and Analytics

Actionable insights are essential for refining your communication strategy. Our Contact Center provides comprehensive Reporting and Analytics to:

• Monitor key metrics such as call volume, duration, outcomes, and agent performance.
• Track the success of outbound campaigns, allowing you to optimize and improve future efforts.
• Generate custom reports to evaluate call performance and refine your customer engagement strategies.